Customer Service

GENERAL Q’s

Q: How do I contact you?

A: You can reach us via email at hello@honeycat.us. We generally respond within 24-48 hours Monday through Friday.

Q: How is your jewelry different?

A: Our jewelry selection is primarily composed of 24k gold plated, rhodium plated, or sterling silver plated brass, finished with a protective coating that makes it hold up better against daily evils like sweat which typically makes jewelry susceptible to tarnishing. The protective finish helps it wear amazingly well over time. Our bragging rights are that our items look way more than they cost.

ORDER FAQs

Q: What’s your return policy?

A: A little secret we’ll keep between us: our items look way more than they cost. Just take a look at our glowing feedback. We’re so confident you’ll agree, if you don’t, simply return it via our hassle free return policy. Returns are accepted within 25 days of your original order date. A full refund of your original payment method will be given upon receiving your original merchandise. We recommend you send items back to us insured and with a tracking number.

All returns must be sent in their original package and be in their original, unworn condition.

Q: What payments do you accept?

A: We accept all major credit cards through PayPal. You can pay through your PayPal account or checkout as a guest.

SHIPPING

Q: How much is shipping?

A: We offer free shipping on all orders within the United States. Orders shipping outside of the United States are charged a flat rate of $10.

Q: Where do items ship from?

A: All item ships from the beautiful Southern California.

JEWELRY FAQs

Q: How does your jewelry wear?

A: Our jewelry is composed of a brass base + a 24k gold plating/rhodium plating/sterling silver plating + a protective coating. This makes for an amazing, wearable, high quality, seamless jewelry piece with longevity.

Q: How do I take care of my HONEYCAT jewelry?

A: Items should be kept away from cleaning agents, beauty products, and water, and stored in a cool, dry place (pro-tip: this is how you should care for all your jewelry). Clean your jewelry with a soft cotton or microfiber cloth when necessary.

Q: Does your jewelry come gift wrapped?

A: All jewelry items are packed in a special matte black jewelry box embossed with HONEYCAT jewelry on it – which makes them gift giving ready.

MISCELLANOUS FAQS

Q: What’s your privacy policy?

A: We won’t sell, share or trade any information you give to us. Any information we collect is used to provide you with a positive shopping experience and to notify you via email of promotions. Click here to view our complete privacy policy.